INSENTRA SUPPORT PORTAL - HOW TO GUIDE FOR CLIENTS

HOW TO GUIDE TO LOGGING IN AND USING THE INSENTRA SUPPORT PORTAL

You can find a video walking through the portal at the bottom of this knowledge article page.

Access to Client Portal
- How Can Partners and Clients Access the Portal
- URL: https://help.insentra.global/support/home

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If you do not have a log in, please click Sign Up and enter your credentials
Once you have a login
1. login via the login icon at the top right corner of the page
2. Use your credentials
3. Do not login via SSO

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Portal Pages
- Main Login Page – Once you have logged in
  - URL: https://help.insentra.global/support/home

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Logging a Ticket
- Click on the ‘Report an Issue or log a Service Request’ button

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Approve Requests
- This lists any approvals for the user
- The user must be registered as a CAB (Change Advisory Board) member for the client
- You can view and approve change requests here

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Viewing all Tickets
- Click on the ‘Report an Issue or log a Service Request’ button
- Shows all tickets for this user
- The user can export this list via the Export Tickets link

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Service Catalogue
- Note that the Service Catalogues for clients is currently in review to be built out. The only Service Request available is the Security item; Right to Request

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