Right to Request - GDPR privacy policies relating to personal data

The General Data Protection Regulation (GDPR) is a law that protects the privacy and personal data of individuals in the European Union, the European Economic Area and organisations working in those jurisdictions. It gives you the right to access, correct, delete, or restrict the processing of your information by any organization that collects or uses it.

If you want to exercise your rights under the GDPR, you can submit a Right to Request form located on our Portal under the Request; Service Catalogue. here you can advise us how you wish us to handle your information.

You may also lodge a complaint or report a suspected data breach using the same form.

HOW DO I SUBMIT A RIGHT TO REQUEST

You will need to log into the portal to submit a request
1. Log in using your existing email. If you do not have an existing account with us, please select SignUp
2. https://privacy.insentra.global/support/home
Provide your email and contact phone number to ensure we can carry out a proof of identity and are able to contact you

WHY DO I NEED TO LOG IN TO SUBMIT A REQUEST

In alignment with GDPR privacy policies, we require proof of your identity before we can complete any request. Logging on ensures we have an audit trail as well as assisting us in confirming identities.

WHAT ARE MY OPTIONS UNDER THE RIGHT TO REQUEST POLICY

Below is a summary of each of the options open to you.

Access My Personal Data
- Details
  - By selecting this option, clients can request to view the personal data we hold about them. This request is part of our commitment to transparency and helps clients understand the information we collect, how it is used, and the purposes for processing. We will verify the identity of the requester and provide a comprehensive overview of their data, including specific details on the categories of data we process and any recipients with whom the data has been shared.
Rectify My Personal Data
- Details
  - Clients have the right to request corrections to any inaccurate or incomplete personal data we hold. If clients notice discrepancies or have updates to their information, they can select this option. We will work with clients to identify the necessary corrections and will promptly rectify our records to ensure that all personal data is accurate and up to date. This is vital for maintaining effective communication and service delivery.
Delete My Personal Data
- Details
  - This option allows clients to request the deletion of their personal data from our systems. Clients may choose to do this if they believe their data is no longer necessary for the purposes it was collected for, if they withdraw consent, or if they object to our processing. Each request will be evaluated carefully, considering our legal obligations, and we will ensure that eligible information is deleted safely and completely, respecting the client’s right to be forgotten.
Lodge a Complaint
- Details
  - Clients have the right to lodge a complaint if they believe their data protection rights have been violated or if they are dissatisfied with how their personal data has been handled. By selecting this option, clients can express their concerns regarding our processing practices. We take such complaints seriously and will conduct a thorough investigation, responding promptly to address their issues and resolve any problems identified.
Obtain a Copy of My Data
- Details
  - This option allows clients to request a copy of their personal data in a structured, commonly used, and machine-readable format. This is particularly useful for clients who want to understand the data we hold about them or who wish to transfer their information to another service provider. We will process these requests securely and efficiently, ensuring clients receive their data as requested.
Object to Use of My Data
- Details
  - Clients can select this option if they wish to object to our processing of their personal data. This may be relevant in situations such as opting out of direct marketing or if they believe their data is being processed unlawfully. Upon receiving their objection, we will review the circumstances and take appropriate action, ceasing any processing related to their objection, where applicable, and informing them of the outcome.
Other
- Details
  - If clients have additional requests or specific concerns related to their personal data that are not covered by the above options, they can choose this option to provide details. We encourage clients to share any unique situations or clarifications they need regarding their personal data rights. Our team will review these requests and respond accordingly, ensuring that each client’s needs are addressed with care and precision.

Policy Implementation Notes:

All requests will be handled in compliance with relevant data protection regulations, ensuring timely responses and appropriate validations
We are committed to maintaining the accuracy and security of personal data and will keep clients informed throughout the processing of their requests
Tracking of all requests and resolutions will help improve our practices and maintain compliance with data protection standards

Link to the Portal

https://privacy.insentra.global/support/home